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How To Take Your Customer Service To The Next Level

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today I want to discuss the concept of Deliver +1 and how this can take your customer service to the next level. I’ve decided to split up this post into two different conversations, so the next one will cover the 1% Rule. Consistency is the key to any great customer service experience. If you want to take your satisfied customers to Raving Fan status, you have to go above and beyond the average customer service experience.   There are

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How To Consistently Provide Great Customer Service

In my last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we will talk about the second secret in turning your satisfied customers to raving fans. First, you must know what your customers want. Also, know who your customers are and you will know better how to serve them. Demographics are really important here as well. An upper-class woman in her 30’s is going to have completely different expectations than a blue collar worker in his 50’s. There are four main areas you need to

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The Three Secrets To Good Customer Service

Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a difficult language barrier. If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know! There are three secrets to good customer service; the first one we’re going to conquer is knowing exactly what

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The Ultimate Guide To Constructing Your Business Model

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: • Primary Aim • Strategic Objectives • Organizational Strategy • Management Strategy • People Strategy • Marketing Strategy • Systems Strategy These 7 areas will fine tune your plan for the ultimate level of success. Today we are going to cover the last four. Think of constructing your business model like planting a tree. At first, it’s so small and weak you wonder if it will even make it through the

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The Corporate Puzzle: How To Build A Franchise Prototype Process

Today were going to discuss how to build a franchise prototype process. There are the 7 specific areas you need to consider in your franchise prototype process: • Primary Aim • Strategic Objectives • Organizational Strategy • Management Strategy • People Strategy • Marketing Strategy • Systems Strategy These 7 areas will fine turn your plan for the ultimate level of success. In this post, we are going to cover the first three. Primary Aim It’s essential in business development to set goals and see a vision for the future. This needs to go beyond the business and you need

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